Support runs over WhatsApp. Message us and you keep the whole thread — the booking reference, the instructions, and anything we send you — in one place.
The fastest way to reach a person. Bookings, test questions, changes and complaints all go through here.
Support number
+971 58 165 7717
The WhatsApp link opens a chat with wa.me/971581657717. The same number takes voice calls if you would rather speak to someone.
For anything that needs a written record — data protection requests, content corrections, or a formal complaint — write to us at support@testuae.com. WhatsApp is usually faster, so use email when you specifically need it in writing.
If you are writing about an existing booking, include your booking number (it looks like LT-20260214-0001) so we can find it without a back-and-forth.
We cannot interpret your results, tell you what a value means for you, diagnose a condition, or advise on treatment — take your report to a licensed physician for that. And if something feels like an emergency, do not message us: go to an emergency department or call the emergency services.
A lot of questions already have a written answer on the site.
Booking, fasting, turnaround times, payment and reports.
Addresses and licence numbers for the Dubai and Sharjah labs.
Prices, sample types and preparation rules for every test.
How the platform works and how we handle health content.
LabTestUAE is the online booking service of MEDIC, a DHA-licensed polyclinic in Dubai. Messages to this number are not medical advice, and we do not provide emergency services.